At Raltro, we strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your order, you may request a refund within 15 days of delivery. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.
To initiate a refund, please contact our support team at info@raltro.com
with your order details and reason for return. Once your request is reviewed and approved, we will provide instructions for returning the item. Please note that customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
After receiving and inspecting the returned product, we will notify you regarding the status of your refund. Approved refunds will be processed to your original method of payment within 7–10 business days.
Raltro reserves the right to deny refund requests that do not meet the above conditions or are submitted after the 15-day period. For more details or special cases, please contact our customer support team.
Your satisfaction is our priority, and we aim to resolve all refund requests promptly and fairly.